Terms and Conditions

Terms & Conditions

A booking is confirmed only after payment has been verified and a confirmation has been issued by HYPAFAMILY. Customers must provide accurate passenger and contact information and arrive 15 minutes before departure.

Tours are subject to weather, safety and operational conditions. HYPAFAMILY may offer rescheduling or a refund when a tour cannot safely operate. Passengers must follow crew instructions at all times.

Cancellation and refund conditions are set out in the Cancellation Policy accepted during checkout.